Privacy Policy
The Shopping Cart Shop
application and website (“Platform”) are
made available to you by Fashnear Technologies Private Limited and/or its
affiliates (hereinafter may be referred to as the “Shopping cart”,
“we”, “us”, and “our”) respect your privacy and
is committed to protecting it through its compliance with its privacy policy.
This policy amongst other things describes: (i) the type of information that
the Shopping cart may collect from you when you access or use its websites, applications
and other online services (hereinafter collectively referred to as the “Services”);
and (ii) the Shopping cart’s practices for collecting, using, maintaining,
protecting and disclosing that information.
We encourage you to read
this policy carefully to understand the Shopping cart's policies and practices
regarding your information. By accessing or using its Services or its Platform,
registering an account with the Shopping cart, becoming a supplier, reseller or
customer on the Platform, or by attempting to become a supplier, reseller or
customer, you expressly agree to be bound by the terms and conditions of this
privacy policy and you are consenting to the Shopping cart's collection, use,
disclosure and retention of your personal information as described here.
This policy may change
from time to time, your continued use of the Shopping cart's Services after it
makes any change is deemed to be acceptance of those changes, so please check
the policy periodically for updates.
1. Applicability
of the Policy
1.1. This policy applies
only to the information the Shopping cart collects through its Services, in
email, text and other electronic communications sent through or in connection
with its Services.
1.2. This Policy does not
apply to the information that you provide to, or that is collected by, any
third-party, that you use in connection with its services. The Shopping cart
encourages you to consult directly with such third parties about their privacy
practices.
2. Collection
of the information
2.1. Some of our Services may
be used without revealing any personal information, and for other Services,
personal information is required. We may also collect ‘Non-Personal
Information’ (i.e., information that cannot be used to identify you).
Non-Personal Information includes information like the web pages that you have
viewed. In order to access certain features and benefits on our Services, you
may need to submit ‘Personally Identifiable Information’ i.e., information that
can be used to identify you (as described below). Inaccurate information
may affect your ability to use the Services, the information you receive when
using the Services, and our ability to contact you. For example, your email
address and contact number should be kept valid because these may be the
primary channels through which we communicate with you. You are responsible for
ensuring the accuracy of the Personally Identifiable Information you submit to
the Shopping cart.
2.2. The Shopping cart collects
several types of information from and about users of our Services, including:
(i) Your Personally Identifiable Information- Personally Identifiable
Information is the information that can be associated with a specific person
and could be used to identify that specific person whether from that data, or
from the data and other information that we have, or is likely to have access
to. We do not consider Personally Identifiable Information to include
information that has been made anonymous or aggregated so that it can no longer
be used to identify a specific person, whether in combination with other
information or otherwise. Personally Identifiable Information can include, but
not be limited to, information such as your name, email address, contact number
(cellular and landline), educational qualification(s), occupation, date of
birth, marital status, monthly income, city and state of residence, marital
status, number of children, employer details, Aadhaar number, PAN, social
security and tax identification numbers, and post-qualification or work
experience among other things; and/or (ii) Information about your internet
connection, the equipment you use to access our Services and your usage
details.
2.3. We
may collect this information either (i) directly from you when you provide
it to us; (ii) automatically as you navigate through our Services (information
collected automatically may include usage details, IP addresses and information
collected through cookies, web beacons and other tracking technologies); and/or
(iii) from any other source of information including from other third
party sources, such as updated delivery and address information from our
carriers, which we use to correct our records and deliver your next purchase
more easily.
2.4. Information
you provide to us.
2.4.1. Your account information: Your full name, email
address, postal code, password and other information you may provide with your
account, such as your gender, mobile phone number and website. Your profile
picture (if any) that will be publicly displayed as part of your account profile.
You may optionally provide us with this information through third-party sign-in
services such as Facebook and Google Plus. In such cases, we fetch and store
whatever information is made available to us by you through these sign-in
services.
2.4.2. Your preferences: Your preferences and settings
such as time zone and language.
2.4.3. Your content: Information you provide through our
Services, including your reviews, photographs, comments, lists, followers, the
users you follow, ordering details and history, favourite categories, special
requests, contact information of people you add to, or notify of, your orders
through our Services, names, and other information you provide on our Services,
and other information in your account profile.
2.4.4. Your searches and other activities: The search
terms you have looked up and results you selected.
2.4.5. Your browsing information: How long you used our
Services and which features you used; the ads you clicked on.
2.4.6. Your communications: Communications between you
and other users or suppliers through our Services; your participation in a
survey, poll, sweepstakes, contest or promotion scheme; your request for
certain features (e.g., newsletters, updates or other products); your
communication with us about employment opportunities posted to the Services.
2.4.7. Your transactional information: If you make use of
our Services, we may collect and store information about you to process your
requests and automatically complete forms for future transactions, including (but
not limited to) your name, phone number, gender, transaction details, PAN
number, device type, Platform usage details, address, email, billing
information and credit or payment card information or other payment related
details. This information may be shared with third parties which assist in
processing and fulfilling your requests, including PCI compliant payment
gateway processors and credit information companies. If you write reviews about
businesses with which you conduct transactions through our Services, we may
publicly display information that you transacted with those businesses.
2.4.8. Your Public Posts: You also may provide
information (such as ratings, reviews, tips, photos, comments, likes,
bookmarks, friends, lists, etc.) to be published or displayed (hereinafter, “posted”) on
publicly accessible areas of our Services or transmitted to other users of our
Services or third parties (hereinafter collectively referred to as “User
Contributions”). Your User Contributions are posted on and transmitted
to others at your own risk. Please be aware that no security measures are
perfect or impenetrable (see the "Security" section below).
Additionally, we cannot control the actions of other users of our Services with
whom you may choose to share your User Contributions. Therefore, we cannot and
do not guarantee that your User Contributions will not be viewed by
unauthorized persons. We may display this information on the Services, share it
with businesses, and further distribute it to a wider audience through third
party sites and services. You should be careful about revealing any sensitive
details about yourself in such postings.
2.4.9. We use the information you provide to us to
analyse and enhance the functionality and improve the quality of our Services,
and to personalize your experience while using our Services. We also use this
information to display relevant advertising, provide services to you, provide
support to you, c
ommunicate with you, and comply with our legal
obligations.
2.5. Information
we may automatically collect include but may not be limited to the following.
2.5.1. We may automatically collect certain information
about the computer or devices (including mobile devices) you use to access the
Services, and about your use of the Services, even if you use the Services
without registering or logging in.
2.5.2. Usage information: Details of your use of our
Services, including traffic data, location data, logs and other communication
data and the resources that you access and use on or through our Services.
2.5.3. Computer and device information: Information about
your computer, Internet connection and mobile device, including your IP
address, operating systems, platforms, browser type, other browsing information
(connection, speed, connection type etc.), device type, device's unique device
identifier, mobile network information and the device's telephone number.
2.5.4. Stored information and files: Our Services also
may access metadata and other information associated with other files stored on
your mobile device. This may include, for example, photographs, audio and video
clips, personal contacts and address book information.
2.5.5. Location information: Our applications collect
real-time information about the location of your device, as permitted by you.
2.5.6. Last URL visited: The URL of the last web page you
visited before visiting our websites.
2.5.7. Mobile device IDs: Unique mobile device identifier
(e.g. IDFA, GAID or other device IDs on Apple devices like the iPhone and
iPad), if you're using our Services on a mobile device, we may use mobile
device IDs (the unique identifier assigned to a device by the manufacturer),
instead of cookies, to recognize you. We may do this to store your preferences
and track your use of our applications. Unlike cookies, mobile device IDs
cannot be deleted. Advertising companies may use device IDs to track your use
of our applications, track the number of advertisements displayed, measure
advertising performance and display advertisements that are more relevant to
you. Analytics companies may use mobile device IDs to track your usage of our
applications.
2.5.8. Your preferences: Your preferences and settings
such as time zone and language.
2.5.9. Your activity on the Services: Information about
your activity on the Services, such as your search queries, comments, domain
names, search results selected, number of clicks, pages viewed and the order of
those pages, how long you visited our Services, the date and time you used the
Services, error logs, and other similar information.
2.5.10. Mobile status: For mobile
application users, the online or offline status of your application.
2.5.11. Applications: If you use
the Shopping cart’s application, the Shopping cart may collect information
about the presence and/ or absence and/or details pertaining to other
applications on your mobile phone. The applications we gather information for,
may vary across categories including, without limitation, shopping, fashion,
food and travel. This will help us understand you and your preferences better
and enable the Shopping cart to provide you with a personalized experience. We
may collect, process and store your user ID associated with any social media
account (such as your Facebook and Google account) that you use to sign into
the Services or connect with or use with the Services. Please see your social
media provider's privacy policy and help center for more information about how
they share information when you choose to connect your account.
2.6 You may withdraw the consent
provided to us to collect and use your personal information by writing to the
designated Grievance Officer as provided in Section 14 of this Privacy Policy.
However, in case of withdrawal of such consent, we may not undertake the
activities for which the information was sought.
3. Use
of the information
We use the information we collect from and about you for
a variety of purposes, including:
3.1 For purchase and delivery of products and
services. We use your personal information to take, handle and fulfil orders,
deliver products and services, process payments, and communicate with you about
orders, products and services, and promotional offers.
3.2. To provide,
troubleshoot, and improve the Services. We use your personal information to
provide functionality, analyze performance, fix errors, and improve the
usability and effectiveness of the Services.
3.3. For recommendations
and personalization. We use your personal information to recommend features,
products, and services that might be of interest to you, identify your
preferences, and personalize your experience with the Services. We may also
share your preferences, or the Services availed by you with your network
followers on the Shopping cart for marketing and other promotional activities
of our Services
3.4. To comply
with legal obligations. In certain cases, we collect and use your personal
information to comply with laws. For instance, we collect from sellers,
information regarding place of establishment and bank account information for identity
verification and other purposes.
3.5. To Communicate
with you. We use your personal information to communicate with you in relation
to the Services via different channels (e.g., by phone, e-mail, chat).
3.6. For advertising.
We use your personal information to display interest-based ads for features,
products, and services that might be of interest to you. We do not use
information that personally identifies you to display interest-based ads.
3.7. For Fraud
Prevention and Credit Risks. We use personal information to prevent and detect
possibility of non-payment, fraud, and abuse in order to protect the security
of our users, the Shopping cart, and others. We may also, directly or through a
third party (including CICs), use scoring methods to assess and manage credit
risks, including by way of sharing the result of said scoring methods with
relevant third parties, payment gateways, financial institutions.
3.8. To
administer contests and sweepstakes.
3.9. To
carry out Shopping cart’s obligations and enforcing rights arising from any
contracts entered into between you and the Shopping cart, including for billing
and collection.
3.10. Research.
Generating and reviewing reports and data, and to conduct research on the Shopping
cart’s user base and service usage patterns. To conduct research following
internal review protocols to ensure the balancing of privacy and to use
anonymized data for research. Use for internal purposes such as auditing.
understand our users (what they do on our Services, what features they like,
how they use them, etc.), improve the content and features of our Services
(such as by personalizing content to your interests), process and complete your
transactions, and make special offers
3.11. To
fulfil any other purpose for which you provide us the information and/or for
any other purpose with your consent.
3.12 To check
your eligibility for certain products/services including but not limited to
credit and payment products and provide access to the services being offered by
us, our affiliates, banks, financial institutions or our lending partners.
4. Sharing
of the information
4.1. We may
disclose personal information that we collect, or you provide, as described in
this privacy policy, in the following ways:
4.1.1. General
Information Disclosures
a. To our
holding companies, subsidiaries and affiliates, which are entities under common
ownership or control of the Shopping cart.
b. To
contractors, advertisers/service providers, credit information agencies,
analytics and research partners, other banks or financial institutions,
insurers or intermediaries and other third parties whom we use to support our
business (e.g. logistics and delivery, to collect payments), or to improve your
experience on our platform and who are bound by contractual obligations to keep
personal information confidential and use it only for the purposes for which we
disclose it to them.
c. To
a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution or other sale or transfer of some or all of the Shopping
cart's assets, whether as a going concern or as part of bankruptcy, liquidation
or similar proceeding, in which personal information held by the Shopping cart
about the users of our Services are among the assets transferred.
d. To
third parties to market their products or services to you which we feel may be
of interest or beneficial to
you.
We contractually require these thirdparties to keep personal information
confidential and use it only for the purposes for which we disclose it to them.
4.1.2. To
fulfil the purpose for which you provide it.
4.1.3. For
any other purpose disclosed by us when you provide the information.
4.2. Service
Providers. We may share your information with outside vendors that we use for a
variety of purposes, such as to send you communications via emails, messages or
tele-call to inform you about the services and/or products that may be of
interest to you, push notifications to your mobile device on our behalf,
provide voice recognition services to process your spoken queries and
questions, help us analyze use of our Services, process and collect payments,
help us diversify the payment processing and collection methods available, and
offer you special offers and services where available. Some of our products,
services and databases are hosted by third party hosting services providers. We
also may use vendors for other projects, such as conducting surveys, organizing
sweepstakes for us, advertising, marketing and advertisement measuring
purposes. We may share information about you with these vendors only to enable
them to perform their services.
4.3. Credit
Analysis. You hereby authorize and expressly consent for us to
share your personal information with third parties, which may include Credit
Information Companies ("CIC") to do an
aggregate check of your credit profile for trying to make a wider variety of
payment options available for you, some of which options may depend on the
result of your credit analysis. Your credit score and/or credit information
report (together “Credit Information”) will be obtained on
your behalf, through a 'soft enquiry’ from the relevant CIC and we have no
control over the content or accuracy of information provided in your Credit
Information by CIC. We get this information from CICs for and on your behalf
only when you agree to appoint us as your lawfully appointed authorized
agent/representative for collecting your Credit Information from CICs. By
consenting to use and avail your credit information report through us, you
agree that we and the CICs shall be entitled to rely on your authorization and
consent granted by you to us. You also consent to the sharing
of your Credit Information with third parties by the CIC or us, for the purpose
of checking your eligibility to avail of additional payment options and/or any
other special offers.
4.4 Legal Purposes. We may
share your information when we believe in good faith that such sharing is
reasonably necessary in order to investigate, prevent, or take action regarding
possible illegal activities or to comply with legal process. We may also share
your information to investigate and address threats or potential threats to the
physical safety of any person, to investigate and address violations of this
Privacy Policy or the Shopping cart’s Terms of Service, or to investigate and
address violations of the rights of third parties and/or to protect the rights,
property and safety of the Shopping cart, our employees, users, or the public.
This may involve the sharing of your information with law enforcement,
government agencies, courts, and/or other organizations on account of legal
requests such as subpoena, court order or government demand to comply with the
law.
4.4. Social
Networks. If you interact with social media features on our Services, such as
the Facebook Like button, or use your social media credentials to log-in or
post content, these features may collect information about your use of the
Services, as well as post information about your activities on the social media
service. Your interactions with social media companies are governed by their
privacy policies.
4.5. To
enforce or apply our Terms of Use available at and other agreements, including for billing and
collection purposes.
4.6. If we
believe disclosure is necessary or appropriate to protect the rights, property,
or safety of the Shopping cart, our users or others. This includes exchanging
information with other companies and organizations for the purposes of fraud
protection and credit risk reduction of the Shopping cart, our users, our service
providers, our payment processing partners etc.
4.7. Consent.
We may share your information in any other circumstances where we have your
consent.
5. Third
Party links and services
5.1. The
Services may contain links to third-party websites. Your use of these features
may result in the collection, processing or sharing of information about you,
depending on the feature. Please be aware that we are not responsible for the
content or privacy practices of other websites or services which may be linked
on the Shopping cart’s Services. We do not endorse or make any representations
about third-party websites or services. Our Privacy Policy does not cover the
information you choose to provide to or that is collected by these third
parties. We strongly encourage you to read such third parties' privacy
policies.
6. Anonymous
or de-identified data
6.1. We
may anonymize and/or de-identify information collected from you through the
Services or via other means, including via the use of third-party web analytic
tools as described below. As a result, our use and disclosure of aggregated
and/or de-identified information is not restricted by this Privacy Policy, and
it may be used and disclosed to others without limitation.
7. Cookies
7.1. Cookies
are alphanumeric identifiers with a small amount of data that is stored on the
user’s device hard-drive containing information about the user, commonly used
as an anonymous unique identifier. We may offer certain features only through
‘cookies’ and may also collect information about you using these cookies.
Please note, a cookie in no way gives the Shopping cart access to your device.
Other websites may place their own cookies or other files on your device,
collect data or solicit personal information from you, for which the Shopping
cart shall not be held responsible or liable. We encourage you to read the
privacy policies of all external sites. We also use cookies from third party
partners for marketing and promotional purposes. Please note that most web
browsers are set to accept cookies by default.
7.2. We
strive to provide you with choices regarding the personal information you
provide to us.
8. Security
Precautions
8.1. We
ensure to maintain reasonable physical, electronic, and managerial procedures
to safeguard and help prevent unauthorized access to your information and to
maintain data security. These safeguards take into account the sensitivity of
the information that we collect, process and store and the current state of
technology. We follow generally accepted industry standards to protect the
personal information submitted to us, both during transmission and once we
receive it. The access to the Services is offered through the use of a
secure server and adhere to our security guidelines to protect it against
unauthorized access. However, by using the Services, the users accept the
inherent security implications of data transmission over the internet and the
World Wide Web which cannot always be guaranteed as completely secure, and
therefore, there would always remain certain inherent risks regarding use of
the Services.
8.2. We
assume no liability or responsibility for disclosure of your information due to
errors in transmission, unauthorized third-party access, or other causes beyond
our control. You play an important role in keeping your personal information
secure. You should not share your username, password, or other security
information for your account with anyone. If we receive instructions using your
username and password, we will consider that you have authorized the
instructions for such use.
9. Permissible
Age
9.1. The
Services are not intended for users under the age of 18 (eighteen), unless
permitted under applicable local laws (Permissible Age). We do not knowingly
collect any personal information from users or market to or solicit information
from anyone under the age of 18 and use of our Services is available only to
persons who can form a legally binding contract under the Indian Contract Act,
1872.
9.2. If
you are under the age of 18 years then you must use the Services under the
supervision of your parent, or legal guardian. If we become aware that a person
submitting personal information is under the age of 18 years, we will delete
the account and any related information as soon as possible.
10. Data
Retention
10.1. A user
can close an account by visiting the profile settings page on our website. A
user may request for deletion of its personal information by raising a request
with the Grievance Officer as per the provisions of Section 14 of this Privacy
Policy. Notwithstanding the foregoing, we reserve the right to retain your
personal information in accordance with applicable laws, for a period no longer
than is required for the purpose for which it was collected or as required
under any applicable law. We may retain information about you for the purposes
authorized under this Privacy Policy unless prohibited by law. Thereafter, we
will either delete your personal information or de-identify it so that it is
anonymous and not attributed to your identity. We may archive information to
prevent, investigate, or identify possible wrongdoing in connection with the
Service or to comply with legal obligations. We may also continue to retain
your data in anonymised form for analytical and research purposes.
11. Job
Applicants
11.1. If your
information is submitted to us through our Service when applying for a position
with the Shopping cart, the information will be used to consider your
application. We may retain your information for any period of time. This
information may be shared with other companies for the purpose of evaluating
your qualifications for the particular position or other available positions,
as well as with third-party service providers retained by us to collect,
maintain and analye candidate submissions for job postings.
12. Your
Consent
12.1. By accessing or
using the Services or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information (including sensitive personal information) on the Services in
accordance with this Privacy Policy. If you disclose to us any personal
information relating to other people, you represent that you have the authority
to do so and to permit us to use the information in accordance with this
Privacy Policy.
12.2. You, while
providing your personal information in relation to the Services or any partner
platforms or establishments, consent to us (including our other corporate
entities, affiliates, lending partners, CIC’s, technology partners, marketing
channels, business partners and other third parties) to contact you through
SMS, instant messaging apps, call and/or e-mail for the purposes specified in
this Privacy Policy.
13. Changes
to this Privacy policy
13.1. We reserve the
right to amend this Privacy Policy from time to time to reflect changes in the
law, our data collection and use practices, the features of our services, or
advances in technology. Please check this page periodically for changes. Use of
information we collect is subject to the Privacy Policy in effect at the time
such information is used. If we make any material changes to this Privacy
Policy, we will post the changes here. Please review the changes carefully.
Your continued use of the Services following the posting of changes to this
Privacy Policy will constitute your consent and acceptance of those changes.
14. CONTACT US
In
order to resolve a complaint regarding the Services or to receive further
information regarding use of the Services, please contact us at:
SHOPPINGCARTSHOP
SHX-19
JANTA COLONY, BHARAT
NAGAR
GANDHIDHAM, GUJARAT 370201
India
Phone: +918866731701
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